At Tidal Trekker, we stand behind the performance of our insulated cooler bags with our Ice Cold Guarantee. When you choose our products, you're choosing refreshingly cold drinks, every time. If, for any reason within 45 days of receiving your item you're not satisfied with the cooling performance, simply return it, and we'll issue a refund. That's our commitment to you. 

To ensure optimal performance, we recommend using ample ice, sealing the cooler bag properly when not in use, and avoiding prolonged exposure to direct sunlight. Remember to put your food and drinks in the cooler bag already chilled to maximise ice retention.