FREQUENTLY ASKED QUESTIONS
Cooling Performance
Our cooler bags keep drinks ice-cold for up to 24 hours when used with the recommended 2:1 ice-to-content ratio. For best results, use pre-chilled items, add plenty of ice, keep the bag sealed, and avoid prolonged exposure to direct sunlight.
We recommend a 2:1 ratio of ice to contents for optimal cooling performance. Pre-chilling your drinks before loading helps maximise ice retention.
Weight & Carrying
Each Tidal Trekker cooler bag is lightweight and designed for comfort - even when fully loaded:
15L bag: Weighs 0.9kg empty. Approximately 12kg when fully loaded.
Features two padded straps for use as a sling or backpack.
25L bag: Weighs 1.2kg empty. Approximately 16kg when fully loaded.
Comes as a padded backpack with waist and chest straps for extra support.
35L bag: Weighs 1.3kg empty. Approximately 18kg when fully loaded.
Also features a padded backpack with waist and chest straps for full comfort and hands-free carrying.
To seal the cooler bag, fold the top down 2–3 times and clip the buckle at the back. This creates a secure, waterproof seal - no zippers needed.
Features & Functionality
The integrated air valve enhances insulation by allowing you to add extra air after loading the bag. It also allows you to release air to fold or roll the bag up for compact storage.
Important:
Always keep the valve closed during use.
Do not splash or submerge the bag while the valve is open.
Yes! When properly sealed, the bag floats - even when filled - making it ideal for boating, kayaking, or beach use.
Yes! Tidal Trekker bags are 100% waterproof and buoyant. Welded seams and a roll-top closure ensure a leakproof seal - even if dropped in the ocean or a river.
Tidal Trekker cooler bags come in three sizes to suit your needs:
15L – Holds up to 12 cans plus ice
25L – Holds up to 20 cans plus ice
35L – Holds up to 30 cans plus ice
All sizes deliver the same waterproof durability, cold retention, and portability.
Yes! Tidal Trekker bags are designed to carry all types of drinks - including wine bottles, beer bottles, and other beverages. The puncture resistant interior handles bottle tops and ice with ease.
Tidal Trekker bags are perfect for any outdoor adventure - hiking, camping, beach days, fishing, boating, BBQs, picnics, and more. Built tough, waterproof, and hands-free, they’re ready to go wherever you are.
Yes! Every Tidal Trekker has 3-in-1 functionality. It can be used as a cooler bag, a dry bag, or a backpack - perfect for chilling drinks, protecting gear, or carrying essentials.
Care & Storage
The bag may arrive creased due to vacuum sealing. Simply open the air valve to let in air, and the bag will return to its full shape.
- Empty and drain any excess water.
- Wipe clean or hang it upside down to dry.
- Ensure it is fully dry before storing.
- Do not pull out the inner liner.
Once dry, the bag can be folded or rolled up for compact storage in your car, cupboard, or garage.
Construction & Materials
Tidal Trekker cooler bags are built tough with welded seams, a durable waterproof shell, and a puncture-resistant interior. The high-performance insulation layer keeps drinks ice-cold for up to 24 hours and works with the integrated air valve to allow the bag to be compressed for easy storage.
Orders & Payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other major payment methods. All options are shown at checkout.
Once shipped, you’ll receive a tracking number via email.
Shipping
Shipping costs vary based on order size and location. Your shipping total will be shown at checkout before payment.
Please contact us immediately. We’ll do our best to help, but changes aren’t guaranteed once an order has been processed.
Wholesale & Support
Yes! We welcome wholesale and retail partnership enquiries. Customisation may also be available. Email us at support@tidaltrekker.com for details or complete the Wholesale Enquiry.
We’re here to help! Complete the Contact Us form and our team will assist with any questions or enquiries.